Teenager allowed to gamble across multiple venues 

Between September 2022 and October 2023, ALH permitted a teenager to gamble at five of its venues: Albion Charles Hotel, Cramers Hotel, Doncaster Hotel, Excelsior Hotel, and Rose Shamrock & Thistle Hotel. These breaches raised concerns over the company’s supervision of gambling activities, as minors are strictly prohibited from such spaces in Victoria. The VGCCC took firm action, citing the operator’s failure to safeguard against underage gambling. 

Child accessed gambling area at ALH venue 

In a separate incident in August 2023, an eight-year-old child, while accompanied by an adult, was able to enter the poker machine area at the Westside Taverner, another ALH establishment. Though the staff later intervened and asked the adult and child to leave, the VGCCC emphasised that such breaches should not occur in the first place.